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If you are a Slough Borough Council tenant we will write to you each year to tell you how much rent you must pay. If you are struggling to pay your rent you should contact us as soon as possible and we will negotiate a reasonable repayment plan with you.
If you do not pay your rent we will apply to the court for a Possession Order and you may be evicted from your council home. So it is important you work with us to keep your rent account debt free.
If you receive Housing Benefit you must keep them informed of changes in your household circumstances.
If you are having difficulty in making payments you should contact the Customer Services Team on 01753 475 111.
Your rent is payable weekly. There's a range of ways to pay your rent, the easiest way is direct debit.
You can set up a direct debit to pay your rent on the 1st, 8th, 15th or 22nd of the month using the online form:
Or you can download a mandate form: Housing Direct Debit mandate form and letter, or contact the customer service team on 01753 475 111, email firstname.lastname@example.org or collect a form from a customer service centre.
In addition, you can pay online (select Housing Rents in the left hand menu) using a credit or debit card. Make sure you have the card with you.
You can also use your debit or credit card to pay over the phone, 24 hours a day, 7 days a week on 0300 456 0480.
You will need to have your Debit or Credit card to hand along with your Rent Payment card. When prompted you will need to enter your 11 digit number on your phone pad – this number can be found at the bottom right hand corner of your Rent Payment Card. Please take care when entering your account number as this is the reference used to allocate your payment to your rent account.
Your payment card can be used to pay by cash or cheque at any post office in the country or our customer service centre. These payment cards have proven to be a great success - but don't forget the cards are designed to last for at least 3 years and you will not be sent a new one with this year's bill. If you lose your card please contact us to order a new one.
You can pay your rent by phone or online banking using the following bank details (please make sure you quote your 11 digit number from your Rent Payment Card when making a transaction):
You can make payments by cash or cheque at any post office in the country or at our Customer Service Centre. Please make sure you have your Rent Payment card with you at the time of payment. You will be issued with a receipt, which you should keep safe for your records.
You can also post your cheque, made payable to Slough Borough Council. Please make sure you add your name, address and 11 digit reference number (you'll find this on the bottom right hand corner of your swipe card) to the back of your cheque.
Send it to Slough Borough Council, Cashiers, Observatory House, 25 Windsor Road, Slough, SL1 2EL. Never send cash!
Please note: we will charge an administration fee if your cheque is returned to us unpaid by your bank.
You can also pay your rent at outlets displaying the 'Payzone bill payments' logo. You must have your payment card with you and most of the outlets will only accept payments in cash. Find your nearest Payzone store.
You may wish to pay by standing order – however, this method can take up to 7 days to reach us. It is also your responsibility to change your standing order every time your rent changes. This does not happen automatically.
If you would like to speak to a member of our customer services team, please call MyCouncil on 01753 475111.
We will send you a rent statement 4 times a year. It will show you:
Some tenants receive services that aren’t accounted for within their rent. These services are charged for separately in the form of a “Service Charge”. Typically these services include window cleaning, the cleaning of communal areas, communal heating, water charges etc.
When giving up your council tenancy, you should make sure your rent account is clear.
If you have rent arrears, your housing officer will contact you during your four week notice period to discuss a repayment plan. If you are unable to clear your rent account, we will still expect you to re-pay the arrears after you have gone.
If you claim housing benefit to help pay your rent you may be affected by the recent changes to welfare benefits:
You may find the following information useful too: