Homeless or at risk

Prevention and relief

Our main priority is to prevent you from becoming homeless. We provide appropriate advice and assistance to your circumstances to avoid the stressful and unpleasant experience of becoming homeless.

At risk of becoming homeless?

If you feel you:

  • are under the threat of becoming homelessness within 56 days
  • are homeless
  • and/or are struggling to secure alternative accommodation

you should visit the Housing Needs Triage Service at MyCouncil, Landmark Place:

  • Monday to Wednesday and Friday, 9am to 4pm, or
  • Thursday, 10am to 4pm.

The earlier you discuss your situation with us, the better chance we have to prevent you from becoming homeless.

Concerned about someone sleeping rough?

If you are concerned about someone you've seen sleeping rough, in England or Wales, you can use the StreetLink website to send an alert.

The details you provide are sent to the local authority for the area you saw the person in. It will help the authority's outreach service find the individual and connect them to support.

Duty to refer

If you are a statutory agency with a ‘Duty to refer’ under the Homeless Reduction Act, please email: dutytorefer@slough.gov.uk for more details on making a referral and a link to ‘ALERT’.

What is the duty to refer?

The Homeless Reduction Act introduces a new duty to refer requiring specified public authorities in England to notify LHAs of service users they think may be homeless or threatened with becoming homeless in 56 days. The public authority must have consent from the individual before referring them and the individual should identify which LHA they would like to be referred to, as they would if approaching a housing authority directly.

Which public authorities have the duty to refer?

From October 2018, the following services will be required to refer service users they consider may be homeless or at risk:

  • prisons (public and private)
  • youth offender institutions
  • secure training centres
  • secure colleges
  • youth offending teams
  • probation services (community rehabilitation companies and national probation service)
  • Jobcentre Plus
  • accident and emergency services provided in a hospital
  • urgent treatment centres (include services locally designated as such, and all other providers of community and primary urgent care, including services locally designated as urgent care centres, minor injury units, minor injury services and walk in centres)
  • hospitals in their capacity of providing in-patient treatment (Inpatient care means persons who are receiving medical or other treatment as inpatients (admitted patients) in a hospital), and
  • social service authorities.

The Secretary of State for Defence is also subject to the duty to refer in relation to members of the regular forces. The regular forces are the Royal Navy, the Royal Marines, the regular army and the Royal Air Force.

Housing register

Please note: being homeless does not give you the right to a permanent council tenancy. It is likely we will assist you in securing alternative privately rented accommodation. Applying as homeless does not give you automatic access to a permanent council home/social housing - you will have to qualify in accordance with Slough Borough Council’s Allocations policy. The housing register applications are assessed and managed by the Allocation and Lettings team. All offers of council accommodation and nominations to housing associations are made through the council's housing register.

The how to apply page gives more details about how the housing register works and how to make an application.

Contact us

Online
Contact Housing Services

Telephone
01753 475111

Address
Housing Services
St Martins Place
51 Bath Road
Slough, SL1 3UF