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If you’re struggling to pay your council tax, please contact us as soon as possible. The longer you ignore the problem, the worse the situation becomes.
Email email@example.com with the subject field: Council tax repayments.
Residents in receipt of Council Tax Support from 1 April 2020 onwards will automatically get up to £150 off their council tax bill as part of the latest measures to relieve financial pressure.
This is aimed at working age families who already qualify for council tax reduction but still have to pay some council tax.
Using the £1.33 million Council Tax Hardship Fund which was provided to us by the government in response to COVID-19, we have automatically applied the discount and are sending revised bills week from 3 August 2020.
If you are working-age and make a new claim for Council Tax Support in 2020/21 we will automatically award a hardship payment of up to £150 if you are entitled to it. There is no need to make a separate hardship payment claim.
If your Council Tax account is now in credit and you:
We want to help you to pay your council tax, this could mean supporting you in claiming Council Tax Support, offering you 12 installments instead of 10 and working with you to make an arrangement that you can afford in order to pay your bill.
If you are having any difficulty paying or think you may have difficulty paying in the future please contact us as soon as possible so we may discuss ways of helping you.
We can make an agreement at any time during the year on the way that you pay us in order to ensure that your Council Tax is paid. It is best to contact us and to discuss ways of paying before we issue a summons as this will cost you more money, (please see 'What happens if I don't pay' below).
You can make a formal arrangement after a Summons has been issued. We may ask for details of your income and outgoings to help us assess an arrangement you can afford and keep to.
Remember that paying by direct debit ensures that your payments are made on time every month. There is a choice of three dates: the 1st, 15th and the 25th of the month.
The council has a discretionary power to allow extra help with your council tax to relieve hardship.
The fund for extra help is limited and is a completely separate fund to the Discretionary Housing Payment for Housing Benefit.
All requests for hardship relief will be considered on an individual basis and decisions will be made in accordance with the policy where the council is satisfied that:
If you are experiencing exceptional hardship and would like to apply please complete the Council Tax hardship application form.
Applications must be made in writing by the person liable for council tax and you may be asked to provide all/some of the following information:
If you pay late we will send you a reminder, advising you to bring your instalments up to date, if you fail to do this, you will lose your right to pay by instalments and the full balance will fall due.
We will only send you two reminders in the year, if you fail to pay on time a third time, you will lose your right to pay by instalments immediately.
You must then pay the full balance outstanding and if you do not pay this we will send you a summons to appear in the Magistrates Court, for which you will incur additional costs.
The magistrate will grant a liability order if the full amount on the summons including costs remains unpaid.
The magistrate cannot decide whether you are the correct liable person or make any decisions about your council tax benefit or your entitlement to a discount or exemption.
These are matters which must be dealt with via the appeal process and you must continue to pay pending resolution.
A liability order enables us to collect the unpaid council tax from you via: