Please see our coronavirus pages for the latest guidance, how services are affected, and what help is available.

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Calling customer services

If you’ve left your number for a call back from our customer services, we will call back. We aim to call back on the same day - you won't lose your place in the queue - so you don’t need to call again.

We will respond as quickly as we can. Sorry for any delay.

Mondays are our busiest days, so the wait may be longer. You may find what you are looking for on our council services page.

Further financial support for residents struggling with council tax during COVID-19

Residents in receipt of Council Tax Support from 1 April 2020 onwards will automatically get up to £150 off their council tax bill as part of the latest measures to relieve financial pressure.

This is aimed at working age families who already qualify for council tax reduction but still have to pay some council tax.

Using the £1.33 million Council Tax Hardship Fund which was provided to us by the government in response to COVID-19, we have automatically applied the discount and are sending revised bills week from 3 August 2020.

If you are working-age and make a new claim for Council Tax Support in 2020/21 we will automatically award a hardship payment of up to £150 if you are entitled to it. There is no need to make a separate hardship payment claim.

If your Council Tax account is now in credit and you:

  • pay by Direct Debit you will be refunded automatically
  • do not pay by Direct Debit please email with the subject headed ‘Council Tax Refund’ with your bank details to request the refund. Or you can find a refund form in the Refund section of our Change of circumstances page.

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05 August 2020

Slough steps up fight against inactivity and obesity

The council’s public health team has launched four new interactive park walks across the borough
05 August 2020

Heatwave alert issued

A level 3 heatwave warning has been issued by the Met Office from midday on Thursday 6 August through until 9am on Sunday 9 August
02 August 2020

Slough Borough Council supports campaign for smokers to quit today

The council is supporting a new advertising campaign ‘Today is the Day’ as thousands of smokers report quitting across the region